Shipping + Return Policy
Thank you for shopping at ROYAL OAK, where we strive to offer excellent customer service and simple policies that won’t add stress to your life. Our entire team is dedicated to treating you like our Customer of the Year, which starts with fulfilling orders as quickly as possible. This means we send the fastest man in the world to deliver your order, and once your purchase has shipped, we shout your name in celebration! This celebration is heard around the world and will signal your order is on it's way.
In other words, we do our best to process orders the same business day, so they can be shipped out the next business day. We're sorry, but due to the very high cost of international shipping for big items, we can only offer shipping in the U.S. and some US Territories at this time.
Every order takes up to 1 business day to process, plus the shipping duration below. Check the shipping rates below for some additional information to consider when placing your order.
Due to the current situation surrounding Covid-19, delivery has been severely impacted which effects ALL shipping times. Please keep in mind when ordering, that delivery times may be longer than expected. While we try our best to process, pack and ship all orders in a timely manner, it is ultimately out of our hands and control. We truly appreciate your patience and understanding at this time and strive to provide you with the best shopping experience possible!
Free Standard Shipping on orders of $100 or more!
Tree Strap Kits and Accessories
Standard (3-5 Business days) - $10.95
Expedited (2-3 Business days)* - $10.50 (Temporarily unavailable due to Covid- 19)
Priority (Next business day)* - $14.50 (Temporarily unavailable due to Covid- 19)
Saucer Swings
Standard (3-5 Business days) - $12.75
Expedited (2-3 Business days)* - $25.50 (Temporarily unavailable due to Covid- 19)
Priority (Next business day)* - $35.50 (Temporarily unavailable due to Covid- 19)
Web Swings
Standard (3-5 Business days) - $14
Expedited (2-3 Business days)* - $29.50 (Temporarily unavailable due to Covid- 19)
Priority (Next business day)* - $39.50 (Temporarily unavailable due to Covid- 19)
*Priority and Expedited shipping are not available for orders shipping to Alaska, Hawaii, Puerto Rico, US Virgin Islands, Bermuda, other US Territories and P.O. Box addresses.
**All orders to Puerto Rico, US Virgin Islands, Bermuda, Hawaii and other US Territories - Due to uncontrollable circumstances with the Islands it could take up to 5-10 business days.
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RETURN POLICY
Your happiness is our priority!
Hassle Free Returns* within 7 calendar days of delivery and in new condition.
Not completely satisfied with your purchase? Give us a chance to make it right! As a small, family owned company, we only carry top quality products that we can stand behind. To keep our products affordable for all we do our best to limit return costs. Thank you for your understanding.
Still want to return your awesome swing that your neighborhood is raving about? Please contact our awesome customer service team through our Contact Us page.
*When using 25% discount or more return shipping cost is buyers responsibility.
